【Kind Reminder】First-time-users please create an account before selecting items for purchase to ensure a successful checkout process.

Pickup / Delivery

【Self-Pickup for Products from The Mandarin Cake Shop】

  • The self-pickup point is The Mandarin Cake Shop, located on the first floor of Mandarin Oriental, Taipei’s courtyard. The address is 1st Floor, No. 158 Dunhua North Road, Taipei 10548 Taiwan.
  • The self-pickup time is from 11:00 to 18:00 daily.
  • This is a kind reminder that The Mandarin Cake Shop must be informed at least one day before your delivery date in the event of an order item modification or cancellation. Please email MOTPE-cakeshop@mohg.com, or call The Mandarin Cake Shop at +886 2 2715 6789 during its operating hours.

【Self-Pickup for Takeaway Items from Ya Ge and Bencotto】

  • The self-pickup point could be either The Mandarin Cake Shop, located on the first floor of Mandarin Oriental, Taipei’s courtyard or the Concierge Counter at Mandarin Oriental, Taipei’s Lobby Entrance. The address is 1st Floor, No. 158 Dunhua North Road, Taipei 10548 Taiwan.
  • The self-pickup time for lunch is from noon to 14:30 and from 18:00 to 20:00 for dinner.
  • This is a kind reminder that The Mandarin Cake Shop must be informed at least one hour in advance before your delivery date in the event of an order item modification. Cancellations are not acceptable. Please call The Mandarin Cake Shop at +886 2 2715 6789 for any order modification.

【Delivery】

  • For high-quality service standards, we have appointed third-party delivery companies (each specialist will carry one case only) with exclusive car delivery services within Taipei or New Taipei City (Kindly be informed that the delivery driver will assist in delivering your order to the 1st floor of your appointed address. We apologise for any inconvenience this may cause.) The fees are as indicated below:
    • Songshan, Zhongzheng, Zhongshan, Daan, Datong, Xinyi District: TWD500
    • Wanhua, Wenshan, Neihu, Nangang, Shilin District: TWD550
    • Sanchong, Yonghe, Zhonghe, Xindian, Luzhou, Banqiao, Xizhi District: TWD650
    • Beitou District and Yang Ming Shan Area, Xinzhuang, Wugu, Taishan, Tucheng, Shulin District: TWD850
    • Bali, Tamsui, Linkou, Sanxia, YinggeDistrict: TWD1,050
  • For delivery within the island of Taiwan, TWD350 will be charged.
    • Pastry, cake and takeaway items from Ya Ge and Bencotto are not eligible for T-cat service.
    • T-cat service will not be available on Sundays. If you would like your parcel to be delivered on Monday, please place your order before Thursday.
    • If your order delivery date falls during peak delivery times such as Chinese New Year, Mother’s Day, Dragon Boat Festival, Moon Festival and the Christmas season, your delivery date will be noted but not guaranteed. We apologise for any inconvenience this may cause.
  • If multiple delivery addresses are required, please place separate orders.
  • The Mandarin Cake Shop must be informed at least one day before your delivery date in the event of an order item modification or cancellation. Please email MOTPE-cakeshop@mohg.com, or call The Mandarin Cake Shop during its operating hours at +886 2 2715 6789.
  • We kindly suggest that you contact the order recipient about the delivery date and time. If a parcel is returned by a delivery company, a refund will not be issued, and an extra delivery fee will apply if you would like to resend the parcel, whether to the same address or a different one.
  • To provide delivery services, Mandarin Oriental, Taipei has appointed third-party delivery companies such as Lalamove, Taxi and T-cat, Mandarin Oriental, Taipei will not be responsible for any product damage. If you have any concerns, please choose “Pickup” to avoid misunderstandings.
  • In case of natural disasters, accidents or other cases of force majeure that make completing a delivery impossible, The Mandarin Cake Shop will inform the customer, and the order will be postponed or cancelled.

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